Thank you for shopping at https://shuermanfashion.com/. If you are not completely satisfied with your purchase, please contact us for assistance.

Returns

You have 30 calendar days from the date of purchase to request a return.

To be eligible for a return, the items must:

  • Be unused and unopened
  • Be in the original condition received
  • Include the original packaging

We cannot accept products that have been:

  • Opened
  • Used
  • Damaged
  • Washed
  • Altered in any way

Return Process

Step 1: Contact Customer Service

Please contact our customer support team and provide:

  • Your order number
  • The product you wish to return
  • The reason for the return

Including your receipt or proof of purchase will help speed up the process.

Step 2: Return Approval

Once your return request is approved, we will provide the return instructions and shipping details.

Step 3: Ship Your Return

Please carefully pack the product and send it to the designated return address provided by our customer service team.

We recommend using a trackable shipping service.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be processed within 5 business days
  • Refunds will be issued to your original payment method
  • A confirmation email will be sent once the refund is completed

Important Notes

  • Please do not return products without contacting us first
  • Do not send returns to the address listed on the package without confirmation
  • If your order arrives damaged during shipping, please contact us immediately

Warranty

Our products are covered by a limited manufacturer warranty against production defects.

For warranty assistance, please contact us through the information provided on https://shuermanfashion.com/.